Refund policy

Returns We accept returns within 30 days of delivery. To be eligible, your item must be unused, in its original condition, and in its original packaging.

To start a return, email lizzyknav@gmail.com with your order number. Approved returns are shipped back at the customer's expense unless the item arrived damaged, defective, or incorrect.

Damaged, Defective, or Wrong Items If your item arrives damaged, defective, or is not what you ordered, contact us within 7 days of delivery with a photo of the item and your order number. We will send a free replacement or issue a full refund — no return shipping required.

Refunds Once your return is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds are issued to your original payment method within 5–10 business days. Original shipping costs are non-refundable unless the return is due to our error.

Non-Returnable Situations For hygiene reasons, items that show signs of use cannot be returned unless defective.

Order Cancellations Orders can be cancelled for a full refund within 12 hours of purchase. After that, the order may already be processing and cannot be guaranteed for cancellation.